How do you ship the flowers?

We have partnered with FedEx to provide Priority Overnight shipping nationwide. We are unable to ship to Hawaii, Alaska, or Puerto Rico.

How much do you charge for shipping?

We charge a flat rate of $18 for priority overnight shipping on all orders. There is an additional $9 charge for Saturday delivery.

How does the bouquet arrive?

The bouquet arrives in a box with the stems wrapped with a ribbon, hydration wrap and elegant wrapping paper. The bouquet appearance will be almost exactly as pictured and will be presentation ready for the recipient.

Where is my order confirmation?

Your order confirmation is emailed to you immediately after payment. Please check your spam and junk email folders in case the email may have been mistakenly flagged. If you still have not received your order confirmation, the incorrect email may have been entered or a typo was made. Please reach out at [email protected] or using the “Contact Us” form in the navigation bar.

Is there tracking for my order?

A tracking number will be automatically emailed to you once the order is tendered to FedEx, the day before your scheduled delivery date. Please check your spam and junk folders in case the email may have been mistakenly flagged.

We are unable to offer signature confirmation due to the FedEx policy of contact-less delivery due to the novel corona virus (COVID-19) pandemic.

Do you have a guarantee?

All of our premium blooms leave our studio fresh. However, due to the nature of being perishable, exposure to high or low temperatures during shipping may effect their condition. We always include extra stems where applicable to account for potential damage during shipping. Some blooms may still be budding and will bloom once the stems are cut and given fresh, cool water with the included food packet. Dehydrated blooms will also perk back up once given the same treatment. Please refer to the included care card with each order for more detailed instructions.

If you are not satisfied with your order, reach out to our customer care team and we’ll work with you to make it right. Our policy lasts 4 days upon the delivery date of the bouquet, with the first date being the date of reception. After that period, unfortunately we will not be able offer a refund or replacement. All claims require a photo for reimbursement.

Will the bouquet look exactly like the picture?

We do not guarantee the bouquet will look exactly like the photo as there are design variations to every bouquet. We do guarantee the bouquet will have at least the same number of stems and have distinct similarities as the one shown in the photo.

What if my order hasn’t arrived on schedule?

Due to the novel corona virus (COVID-19) pandemic, FedEx services have been impacted. Certain delivery dates may be restricted in light of this.

FedEx provides an estimated delivery window for the day of your scheduled delivery with each tracking number. Delays may be possible due to unforeseeable circumstances during the delivery. If FedEx is unable to access your property or residence, they will leave a note with instructions and contact information for local pick up of your order.

FedEx delivery exceptions, delays, or missing packages are unfortunately out of our control.

If you entered the incorrect address, city, or zip code, or are missing an apartment or unit number – these can lead to delay of your delivery.

If you are sending a bouquet to a commercial or business address, please ensure that they are open on the day of your scheduled delivery.

Delivery delays beyond our control or due to natural disasters.

If your bouquet has been delayed due to an outside event beyond our control such as natural disaster, pandemic, adverse weather, or an “Act of God” event please contact customer care. We are only able to offer limited options as this falls outside company responsibility.

Delivery exceptions

If you are notified of a delivery exception due to an incorrect address, address verification request or recipient unavailable it is incumbent upon the sender to resolve those issues with the 3rd party carrier. Enchanted Express is not responsible for delays in delivery due to sender error or sender failure to resolve any shipping carrier delivery exception request. Upon any delivery exception, the sender will be immediately notified via email by the shipping carrier.

What happens if my package gets stolen?

If the delivery of your bouquet has been confirmed by our shipping carriers but you are unable to find or locate it, then we deem it a stolen package. In the event this happens, we can offer to resend the bouquet or a partial refund on the total price paid by the customer.

How do I take care of my flowers?

To care for your flowers, first remove the hydration wrap and trim the stems at an angle. The fresh trim will allow the flowers to absorb water. Fill a vase with water and add the enclosed food packet. Remove any leaves that fall below the water line and place the flowers in an area away from direct sunlight. To help prolong flower life, change water and trim stems daily.

How do I take care of my Staghorn Fern?

To care for your fern, place in an area of bright, filtered sunlight. Water or mist once a week during hot, dry months and once every two weeks during cooler months. If the base of the antler fronds begin to brown or blacken, this is a sign of overwatering. If the tip of the antler fronds begin to brown or wilt, this is a sign of underwatering.

How do I take care of my Air Plant?

To take care for your air plant, place in an area of bright, filtered sunlight with good air circulation. To water, mist thoroughly during the morning hours three times a week. More frequent watering is needed during hot, dry months and less during cooler months. Allow the air plant to dry in a well ventilated area after watering to prevent rot.

Can I request a custom bouquet?

We do not accept request for custom bouquet designs. However, we do offer a “Designers Choice” bouquet and subscription package. We create special bouquets for each order that are not available for purchase under the normal collection offerings. For more information, please view the Designer’s Choice product or visit the Subscriptions section of our website and select “Designer’s Choice.”

Do you do weddings or events?

Yes, Nisie’s Enchanted Florist is our wedding and events division and is considered one of the nation’s premier floral design studios. They specialize in high-profile and celebrity events. If you have a wedding or event in Southern California and would like a consultation you can contact us at [email protected] and we can put you in touch with that division.

How can I reach your corporate team?

Our corporate team can be reached for inquiries by emailing us at [email protected] or using the “Contact Us” form in the navigation bar.