Arrow Fat Left Icon Arrow Fat Right Icon Arrow Right Icon Cart Icon Close Circle Icon Expand Arrows Icon Instagram Icon Hamburger Icon Information Icon Down Arrow Icon Mail Icon Mini Cart Icon Person Icon Ruler Icon Search Icon Shirt Icon Triangle Icon Bag Icon Play Video

Return / Refund / Cancellation Policy

Returns, Refunds, and Exchanges

We value our clients and will work to ensure complete satisfaction. Due to the perishable nature of our products, if a floral order arrives in damaged condition we can provide a choice of store credit, a replacement, or a full refund. We will work to make it right.

Our policy lasts 7 days upon receipt of floral products. After that period, unfortunately we will not be able offer a refund.

Non-perishable add-on items may be returned for any reason within 30 days of receipt provided the items are returned unopened, unused, and with their original packaging and documentation. We are only able to accept returns if you are the original purchaser of the items.

Gift cards and select health and personal care items are non-returnable.

Please note that shipping refunds and return shipping costs will only be covered if the reason for the return was due to our error.

Cancellations:

Orders can be cancelled for any reason up to 24 hours prior to shipment. If your order has entered the shipment process or has been shipped, we will not be able to cancel your order.

To provide you with the best possible service, please contact us directly with your order information:

customercare@enchantedexpress.com