Refunds or Replacement:
Due to the perishable nature of our products, if a floral order arrives in damaged condition we can provide a choice of a replacement of equal or lesser value, or a full or partial refund. If you are the recipient of a floral order as a gift, we can only replace the order of equal or lesser value at our discretion. This would only apply to orders that arrive damaged or with defects present. If certain non-perishable items arrived damaged, a replacement item or credit may be applied at our discretion. Photo evidence is required for documentation before a refund or replacement is issued. A full refund will not be given unless photo evidence is presented.
Our policy lasts 4 days upon receipt of floral products. After that period, unfortunately we will not be able offer a refund or replacement.
Occasionally certain flower stems may not be available. Please be aware that in such situations, alternate or substitution floral stems to the ones seen in the bouquet photos may be necessary to ensure your bouquet is comparable to the requested item.
Orders can be cancelled free of service charge for any reason up to 48 hours prior to the scheduled delivery date. If cancelled before that time, a full refund will be issued. After that time, the order is already being processed and we are unable to cancel the order or issue a refund.
To provide you with the best possible service, please contact us directly with your order information: [email protected]